Privacy Policy

Who we are

This policy covers personal information collected by Drain CCTV through this website. Our contact address is Suite 114b Business First, Davyfield Road, Blackburn, Lancashire BB1 2QY. You can phone us on 0333 533 0162 or email info@draincctv.co.uk.

Information we collect

We collect information in a few ways.

• Enquiries. When you send an enquiry through this website, by email or by phone, we collect the details you give us. That usually includes your name, contact details, the address or site where work is needed, and a description of the problem or project.
• Website use. Our website host and analytics tools may record technical information such as your IP address, browser type, pages viewed and the time of your visit. Some of this depends on the cookie choices you make.
• Correspondence. If you contact us again, we keep a record of those messages so we can follow up accurately.
• Live chat. The chat service loads only when you click Chat with us. Once activated, it records the chat messages, any name or email address you provide, the page you visited, your IP address and browser details. Local storage is used to remember the chat.

We do not ask for more than we need to deal with your enquiry. Please do not send sensitive information, such as health details or financial account numbers, unless we specifically ask for it and explain why.

How we use your information

We use personal information to:

• respond to your enquiry and understand what you need;
• keep records of enquiries and correspondence;
• improve how this website works and how we handle enquiries;
• meet legal and accounting obligations that apply to us.

The lawful basis we rely on depends on why we are using the information. This may include taking steps at your request before entering into a contract, our legitimate interests in responding to and administering enquiries, consent where we ask for it, and compliance with legal obligations. Where we rely on legitimate interests, those interests include operating our enquiry service and maintaining appropriate business records. Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect processing carried out before you withdrew it.

Cookies and analytics

We use a cookie preference tool to record your choices. Optional analytics and advertising cookies require your consent. You can change those choices using Cookie settings in the footer. Our cookie policy explains the categories in more detail.

You can accept or reject optional cookies through the cookie banner, and you can change your browser settings to block or delete cookies. Blocking some cookies may affect how parts of the website work. For more detail, see our Cookie Policy.

How long we keep information

We keep enquiry records only as long as we need them for the purpose they were collected, plus any period required for legal, accounting or dispute reasons. We do not set a single fixed retention period for every record because the right period depends on the type of enquiry and what happens next. When information is no longer needed, we delete or anonymise it.

Sharing and transfers

We share information with service providers who help us run the website and our business, such as hosting and analytics providers. We may also share information where the law requires it, or to protect our legal rights.

Some service providers used to operate this website and our business may process personal information outside the UK. Where this applies, we take appropriate steps required by UK data protection law for the transfer. Contact us if you would like more information about the safeguards relevant to your information.

Your rights

Under UK data protection law you have rights over your personal information. These include the right to:

• ask for a copy of the information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete information in certain circumstances;
• ask us to restrict how we use your information;
• object to processing based on legitimate interests;
• withdraw consent where we rely on it.

To make a request, contact us using the details at the top of this page. We may need to confirm your identity before we act. You also have the right to complain to the Information Commissioner’s Office. Their guidance for the public explains how to raise a concern: ico.org.uk/for-the-public.

Security and changes

We take reasonable steps to protect personal information, including limiting who can access enquiry records. No system is completely secure, so we cannot promise that information will never be affected by a security incident. If a breach affects your rights, we will tell you and the regulator where the law requires it.

We may update this policy from time to time. The current version will always appear on this page. If a change is significant, we will make that clear.

For how we handle the terms of using this website, see our Terms of Service. For more about who we are, see About Drain CCTV.